Refund and Returns Policy

Last updated: 20-06-2025

We value our customers and strive to ensure satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

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Returns Eligibility

You may request a return or refund under the following conditions:

1. 1. Damaged or Defective Product
      If the item you received is damaged, broken, or not functioning properly, you may be eligible for a return or refund. Please provide clear photo/video proof within 5 days of delivery.

1. 1. Wrong Product Sent
      If you receive the wrong product (wrong color, size, model, etc.), please contact us with photo proof within 5 days.

1. 1. Lost in Transit / Not Delivered
      If the product is not delivered within 60 days (global) or 45 days (for U.S. orders) from the shipping date, and no tracking updates are available, you may request a full refund.

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Non-Returnable Cases

• • Buyer entered incorrect or incomplete shipping address

• • Delivery failure due to buyer unavailability

• • Minor differences in product color or design due to lighting/screens

• • Late delivery caused by customs, holidays, or pandemics

• • Buyer changed mind after placing the order

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Refund Process

• • Approved refunds will be processed to the original payment method within 7–10 business days.

• • In case of return, the item must be unused and in original packaging.

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Proof Required

To process your request, please provide:

• • Order number

• • Photos or videos showing the problem

• • Clear description of the issue

All claims must be submitted within 5 days after receiving the product.

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How to Submit a Return/Refund Request

Please contact our support team at:
Email: contact@zivracollections.shop
Subject: Return / Refund Request – Order #[Your Order Number]
Our team will review your case and respond within 24–48 hours.

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Shipping Costs

If the return is approved due to our error (wrong or damaged item), we will cover the return shipping cost. Otherwise, the buyer may be responsible for return shipping.

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Policy Agreement

By placing an order on our store, you agree to all the terms outlined in this Return & Refund Policy.