At Zivra Collections, we strive to provide a smooth and satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, please review the policy below for how we handle returns, refunds, and exchanges.
Eligibility for Returns and Refunds
You may request a return or refund under the following conditions:
-
Damaged or Defective Product
If you receive an item that is damaged, broken, or faulty, you may be eligible for a refund or replacement. Please send us clear photo or video evidence within 5 days of delivery. -
Incorrect Item Received
If the item received is incorrect (wrong color, size, or style), contact us within 5 days with supporting images. - Item Not Delivered
- Orders not delivered within 60 days (international) or 45 days (USA) from the shipping date are eligible for a full refund.
- Refund is only applicable if tracking shows no delivery or updates and the customer contacted support.
Non-Returnable/Non-Refundable Situations
We cannot offer returns or refunds for the following:
- Incorrect shipping address provided by the buyer
- Failed delivery due to recipient unavailability
- Minor variation in product color or design due to screen settings
- Delays caused by customs, local holidays, or pandemics
- Change of mind after order has been placed
Refund Process
- If your return/refund is approved, it will be processed within 7-10 business days back to your original payment method.
- For returns, items must be unused, undamaged, and in original packaging.
How to Submit a Return or Refund Request
To file a request, contact our support team via email:
Email: contact@zivracollections.shop
Subject Line: Return / Refund Request – Order #[Your Order Number]
Please include the following:
- Your full name and order number
- Description of the issue
- Clear photo/video evidence
All requests must be submitted within 5 days of delivery.
Return Shipping Costs
- If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost.
- For all other cases, the buyer is responsible for return shipping charges.
Policy Acceptance
By placing an order with us, you agree to this Return and Refund Policy. This policy is subject to change without notice.